Services Overview
We do both InHouse and OnSite repairs.
Our InHouse service is either by customer drop off or we can come by and pick up your system for a fee. We prefer to repair computers in our shop because we have the most resources available to us and we can work on multiple jobs at once. Charges are usually by the job.
OnSite repairs are usually network setups and repairs or a repair that just can not be done in our shop. Internet connection issues are usually what we get called out for but we also get calls for working on specialty or industry specific software repairs. Repairing a computer onsite does cost quite a bit more because the repairs are charged by the hour not the job.
We currently do not offer phone support we can remote but we really would rather it comes in.
Our InHouse service is either by customer drop off or we can come by and pick up your system for a fee. We prefer to repair computers in our shop because we have the most resources available to us and we can work on multiple jobs at once. Charges are usually by the job.
OnSite repairs are usually network setups and repairs or a repair that just can not be done in our shop. Internet connection issues are usually what we get called out for but we also get calls for working on specialty or industry specific software repairs. Repairing a computer onsite does cost quite a bit more because the repairs are charged by the hour not the job.
We currently do not offer phone support we can remote but we really would rather it comes in.
Terms Of Service
Terms of ServiceBy dropping off your computer you are agree to the following terms:
- You are allowing us access to your personal files and information. Any illegal activities will be reported to full compliance of the law.
- We have the right to deny a service for any reason.
- We are not liable for data loss due to your failed hardware. You need to keep a copy of your own software licenses and disks. We will not supply them for you and are your own responsibility. If we need to backup your data, we keep a copy for one month after job is complete.
- If you ask us to service a computer that is under a manufacturer warranty we will most likely void that warranty. If one of our custom built systems is serviced by another company our warranty is void.
- If you abandon your system for 3 months it will be set for destruction. If you do not pickup or reply by 6 months it will be assumed abandoned and will be distroyed. You will still be resposable for your bill.
- If your computer is physically dirty you will be charged for cleaning without consent.
- If this is an onsite you agree to the charges selected, plus any hardware that was needed to complete the job.
- You will be billed according to the schedule of billings at our regular and published rates. In the event that you fail to pay your bill within 30 days of submission thereof to you, you agree to pay all attorney fees, court costs, or other necessary costs of collection. The same will be added to the amount you owe us on your billing statement, and if court proceedings are aken against you, the court may add the same to its judgement award as additional costs and damages.
- All bills not paid within 30 days of submission to the customer, shall have a service charge added each month at the rate of 1.5% (APR 18% per annum). Said service charge shall be added on the 31st day following non-payment of any billing statement and shall continue to accrue until the entire amount due us is paid in full.
- Geek-a-byte's liability to purchaser shall be limited to 100% of the amount of the total bill paid to Geek-a-byte under this agreement. Geek-a-byte shall not be held liable to customer or any other person for direct, indirect, incidental, special or consequential damages, expenses, lost profits, lost savings, or other damages arising out of the use of services or products purchased. Customer specifically acknowledges that there are no claims or disputes between vendor and customer as of the date of this agreement.
